Support

I. The problem

Adobe has recently updated its Adobe Illustrator release to version 28.0. This update has affected the EngView integration with Illustrator, and here we provide a step-by-step guide to restore the EngView/Illustrator integration. 

⚠️ IMPORTANT: The Illustrator 28.0 update has affected the integration for all EngView versions. The steps in this document help you restore the integration if you work with one of the following EngView versions:

macOS
7.3.30
8.1.19
2023.3.1 / 2023.3.4

Windows
8.1.18
2023.3.1 / 2023.3.4

If you have EngView versions earlier than the ones listed above, you must upgrade your EngView to one of the above versions and follow the steps in this document.

II. Restoring the integration

To restore the integration follow the steps:

1. Close both EngView and Illustrator.
2. On the Start menu, go to the EngView category, click Install EngView Plug-In for Adobe Illustrator, and follow the steps.
3. When done, start EngView and Illustrator and begin using the integration.

III. Special Case for EngView PC version 7.3.29

If you work with the EngView version 7.3.29, you need to do the reconfiguration manually as follows:

1. Close both EngView and Illustrator.
2. On your C: drive, go to Program Files | Adobe (pictured)

 
 
3. Open the Adobe Illustrator 2023 folder, and copy into the Adobe Illustrator 2024 folder the following files and directories:

•    From the Plug-ins folder, copy and paste the entire EngView folder.

•    From the Swatches folder, copy and paste the EngView Swatches.ase file.

•    From the Workspaces folder, copy and paste the entire EngView folder.

4. When done, start EngView and Illustrator and begin using the integration.

You don't have a valid license for this product or the hardware protection is missing.

1. The license doesn’t correspond to the dongle.
2. The license was temporary and it has already expired.
3. There is a technical failure in the dongle.

For more information, please contact the EngView’s Support Team.

Sharing these settings can come in three situations:

• Sharing the settings on a network that has no Package Designer installations. The sharing is done along with the installations.
• Sharing the settings of individual Package Designer installations whose settings are not shared.
• Adding a new Package Designer installation to a network that already has the settings shared.

Please go to the Downloads section and download the Shared Settings Management document. It contains detailed procedures that address each situation.

For more information, please contact the EngView Support Team.

1. Open the 3D drawing that you need to export as a PDF.

2. On the File menu, click Export.

3. In the dialog box that appears, click To File. The Export dialog box appears.

4. In File of type, select Portable Document Format.

4. Click More.

The PDF Export Options dialog box appears.

5. In Template, select how the logo is to appear in the document: for landscape positioning, select landscapeLogo; for portrait positioning, select portraitLogo.

6. In Logo, browse and select the image that you need for the logo, and then click OK.

7. To complete the procedure, in the Export dialog box, click OK.

NOTES:

* The selected image is scaled proportionally to fit the available space in the document.
* Logos appear best if their width-to-height ratio is 3:1 and their size is no less than 6 cm to 2 cm. If the PDF document is meant for printing, the recommended image quality (set in Artwork quality) for logos is 300 DPI or more.